Returns, Refunds & Exchanges Policy
Introduction
At Zuri Nzuri, we want you to love every item you purchase. If you are not completely satisfied, we are here to assist — in accordance with the Consumer Protection Act 68 of 2008 (CPA) and all other applicable South African laws.
The benefits provided under this Returns Policy are in addition to your statutory consumer rights.
General Returns Conditions (Change of Mind)
We offer a refund or exchange for unworn, unused items returned in sellable condition, together with original packaging and proof of purchase, within 14 days of delivery or in-store purchase.
Zuri Nzuri reserves the right to inspect and determine whether a returned product meets the criteria for resale.
Returns that do not meet these conditions may be declined.
Non-Returnable or Non-Exchangeable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Earrings
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Hair accessories
We also cannot accept returns on:
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Personalised or custom-made items
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Damaged or worn products
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Items not in a resellable condition
Sale & Promotional Items
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Items purchased during promotional periods (including Black Friday, Cyber Monday, or any marked-down sale event) are not eligible for refunds.
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Sale items may be exchanged only for an item of equal value.
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If exchanged for a higher-priced item, the price difference must be paid.
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No cash refunds apply to sale purchases.
How to Return or Exchange an Item
Online purchases may be returned via courier to our warehouse.
To initiate a return:
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Email info@zurinzuri.com with your order number and reason for return.
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Our team will respond within 24 hours with further instructions.
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Include a printed or digital copy of your order confirmation.
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Ensure all items are securely packaged in their original packaging.
A return courier fee may apply unless the return is due to a defect or an error on our part.
Refunds
Refunds are processed to your original method of payment once the returned item has been received and inspected.
Please allow:
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Up to 14 working days from approval for processing
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Additional time depending on your bank or payment provider
Cash refunds are not available.
Refunds will only be processed once all return conditions have been met.
Return Shipping Costs
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If returning an item for any reason other than defect, delay, or error, the customer is responsible for return shipping costs.
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We strongly recommend using a traceable courier service.
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All returned goods remain the responsibility of the customer until received by Zuri Nzuri.
If the return is due to a Zuri Nzuri error (incorrect or defective item), we will cover the full return shipping cost.
Faulty or Defective Goods (CPA Warranty)
In terms of Section 56 of the Consumer Protection Act, all goods carry an implied 6-month warranty from the date of delivery.
If a product is found to be defective within 6 months, the customer may choose between:
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Repair
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Replacement
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Refund
provided the defect is not due to misuse, negligence, accidental damage, or normal wear and tear.
Zuri Nzuri reserves the right to inspect and assess the product before confirming the remedy.
Condition of Returned Items
All returned products must be:
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Unused, unworn, and undamaged
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In original packaging
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With swing tags, price labels, and care labels attached
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Free from marks, odours, or alterations
Items that do not meet these requirements may be refused.
Processing Delays
During peak periods or promotional events, return processing times may be extended due to increased volumes. We appreciate your patience.
Need Assistance?
Customer Care
📞 083 500 3164
📧 info@zurinzuri.com
Policy Updates
Zuri Nzuri reserves the right to amend this Returns Policy at any time. Any changes will take effect immediately upon publication on our website.
Your continued use of our services constitutes acceptance of the updated terms.
