Frequently Asked Questions (FAQ)
Ordering & Payments
How do I place an order?
Simply add your desired item(s) to your cart, click “CHECKOUT,” and follow the prompts to complete your order.
What payment methods do you accept?
We accept all major credit cards via the Payfast payment portal.
When will my payment be processed?
Payment is processed immediately at checkout once you finalize your transaction.
Are my payment details secure?
Yes — all transactions are protected by SSL encryption. Zuri Nzuri never stores or retains your full card details.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately at info@zurinzuri.com or 083 500 3164 and we’ll do our best to assist.
Shipping & Delivery
How long will delivery take?
Standard delivery takes 3–5 working days, and up to 7 days for outlying areas.
Do you deliver outside South Africa?
Not at this time. We currently deliver exclusively within South Africa.
How much does shipping cost?
Shipping fees are displayed at checkout before payment.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and courier link.
Can I collect my order in person?
Yes — you can use our Click & Collect service at 7A Willow Terrace Road, Lakefield, Benoni, 1501, Monday–Friday, 10:00 AM – 2:00 PM.
Returns, Refunds & Exchanges
What is your return period?
Returns are accepted within 14 days of purchase for unworn items in sellable condition.
Are any items non-returnable?
For hygiene reasons, earrings and hair accessories cannot be returned. Sale items are also non-returnable.
Who pays for return shipping?
Customers cover the courier fee unless the item is defective or incorrect.
How long do refunds take?
Refunds are processed within 14 business days after inspection and approval.
Can I exchange an item for another size or colour?
Yes, exchanges are possible for items of equal value as long as the item has not been used/worn and is returned in its original packaging, subject to availability.
Gift Cards & Vouchers
Do you sell physical or digital gift cards?
Zuri Nzuri gift cards are digital and sent by email immediately after purchase.
How long is a gift card valid for?
Each gift card is valid for 12 months from the date of issue.
Can I use part of my gift card now and the rest later?
Yes — unused balances are automatically reissued as a new digital gift card.
Can I get a refund for my gift card?
Gift cards are non-refundable and cannot be exchanged for cash.
What if I lose my gift card?
If proof of purchase is provided, we’ll gladly reissue your card.
Product Care & Warranty
How do I care for my Zuri Nzuri pieces?
Each product includes tailored care instructions — from handbags and sliders to jewellery and watches — to preserve beauty and longevity.
Are Zuri Nzuri products covered by a warranty?
Yes, all items are covered by a 6-month warranty against manufacture flaw from the date of delivery, excluding normal wear and tear.
What should I do if my item is defective?
Contact info@zurinzuri.com with your order number and photos of the defect — we’ll assist promptly.
Privacy & Security
Is my personal information protected?
Absolutely. Zuri Nzuri complies with POPIA (Protection of Personal Information Act) and safeguards all customer data.
Do you share my information with third parties?
Only when necessary to process orders — and always under strict confidentiality agreements.
How do cookies affect my shopping experience?
Cookies help personalize your experience and keep you logged in. You can disable them anytime in your browser settings.
Need More Help?
If you have any questions that aren’t covered here, our Customer Care Team is happy to assist:
info@zurinzuri.com
083 500 3164
Monday to Friday, 08:00 – 16:00
