Shipping & Delivery Policy
Introduction
At Zuri Nzuri, we pride ourselves on providing a reliable, transparent, and seamless delivery experience for every order. Below you’ll find everything you need to know about our delivery timelines, collection options, and order tracking.
Delivery Timeframes
Deliveries on all successful purchases will be made within the following timeframes:
- Standard Delivery: 3 – 5 working days
- Outlying Areas: Up to 7 working days
- Sales & Promotional Periods: Up to 10 working days (due to high order volumes)
If longer delays are expected, we’ll notify you via email.
Please note:
- Orders placed over weekends or public holidays will be processed on the next business day.
- Deliveries are made on business days only to valid South African addresses.
- International delivery is not currently available.
Delivery Requirements
A responsible individual must be available at the delivery address during normal business hours to accept your order. This person may be asked to present valid identification upon receipt. If you are unavailable, you may authorize someone to accept delivery on your behalf. Please ensure this person is aware of your order and prepared to receive it.
Delivery Delays
If we are unable to deliver your order within 14 days of your Order Confirmation, we will contact you to:
- Arrange delivery of an alternative item of equal value, or
- Process a full refund immediately to your original method of payment.
Click & Collect
Prefer to collect your order in person? We offer a convenient Click & Collect service.
Collection Address:
7A Willow Terrace Road, Lakefield, Benoni, 1501
Collection Hours:
Monday – Friday, 10:00 AM – 2:00 PM
Once your order is ready for pickup, you’ll receive an email confirmation. Orders are typically available for collection within 1–2 business days after payment is received. Please bring your order confirmation email and proof of identity when collecting.
Order Tracking
Once your order has been shipped, you’ll receive an email confirmation containing:
- Your shipping details, and
- A tracking number.
You can track your parcel at any time by clicking the tracking link in your confirmation email. If you need additional assistance, our Customer Care Team will gladly help locate your order.
Order Support & Enquiries
For help with your delivery or if there’s an issue with your order, please contact our Customer Care Team:
info@zurinzuri.com | 083 500 3164
Operating Hours:
Monday to Friday: 08:00 – 16:00
Closed on weekends and public holidays.
For courier-specific terms and conditions, please refer directly to the courier’s website.
International Deliveries
At this time, Zuri Nzuri does not offer international shipping. We currently deliver exclusively within South Africa.
Policy Disclaimer
Zuri Nzuri reserves the right to update, amend, or revise this Shipping & Delivery Policy at any time without prior notice. All updates become effective immediately upon publication on this website. Your continued use of our online store constitutes acceptance of the most recent version of this policy.
